Frequently Asked Questions

01 Do you offer Cash on Delivery (COD)?

Yes, absolutely. We proudly provide convenient nationwide Cash on Delivery (COD) services right across Pakistan so you can pay at your doorstep.

02 How long does delivery take?

Delivery to major cities (Lahore, Karachi, Islamabad, Rawalpindi, etc.) typically takes 2–4 business days. For other regional areas, dispatch usually arrives within 3–7 business days.

03 How can I place an order?

Simply explore our Collections, select your desired pair and size, add it to your Shopping Bag, and proceed to our Secure Checkout. Complete the quick address form and confirm your order in one click.

04 Will I receive an Order ID?

Yes. Each successful order generates a dedicated Order ID shown on screen and sent to your contact channel. Kindly keep it safe for any tracking inquiries or concierge assistance.

05 How can I contact ArZaib?

You can connect directly with our concierge team via WhatsApp at +92 308 7684584, email us at arzaib.store@gmail.com, or send a message through our dedicated Contact Us page.

06 Can I cancel my order?

Yes, cancellations are accepted as long as the request reaches our team before the parcel has been dispatched with our logistics courier partner.

07 Do you offer returns or exchanges?

Yes, we offer hassle-free size exchanges. Please ensure the pair remains unworn and in its original luxury box, and get in touch with our team within 3 days of delivery.

08 How can I track my order?

Upon dispatch, our customer support team coordinates with you directly via WhatsApp or SMS, providing your courier tracking number for live status updates.

09 Are the product images 100% real?

Yes, every photograph is taken directly from our authentic artisan inventory. Minor variations in shade may occur only due to studio lighting or personal screen calibration.

10 Is my personal information secure?

Your privacy is our priority. Customer credentials and delivery addresses are encrypted and strictly used for fulfilling orders and courier delivery.

11 Do you deliver all over Pakistan?

Yes, our courier network covers all major metropolitan centers, districts, tehsils, and rural regions across all provinces of Pakistan.

12 What payment methods do you accept?

Currently, we operate primarily on Cash on Delivery (COD). Direct bank transfers can also be coordinated upon custom request through our WhatsApp support.

13 What is the price of bridal khussa in Pakistan?

ARZAIB luxury bridal khussa designs range from Rs. 4,999 to Rs. 8,999 depending on the handwork — crystal, dabka, pearl and thread embroidery. Every bridal pair includes our signature gift-ready packaging and nationwide Cash on Delivery.

14 Which khussa is best for a wedding?

For weddings, our bridal khussa styles with crystal, dabka and pearl handwork — such as the Celestial Marquise Crystal and Royal Gilded Sparkle — are the most loved. They pair beautifully with bridal lehengas and shararas, and the cushioned sole keeps you comfortable through long wedding events.

15 How do I find my correct khussa size when ordering online?

Measure your foot length in centimetres and match it with the size chart on each product page (sizes 36–41). If you are between sizes, we recommend sizing up. Our detailed khussa size guide walks you through it step by step, and we offer hassle-free size exchange within 3 days of delivery.

16 Are khussas comfortable for all-day wear?

Yes. Every ARZAIB khussa is built on a double-padded genuine leather sole with a soft cushioned insole, designed for pinch-free comfort from morning festivities to late-night celebrations.

17 What is the difference between khussa and mojari?

Khussa and mojari refer to the same family of traditional South Asian handcrafted footwear — "khussa" is the more common term in Pakistan, while "mojari" is widely used in India. Both feature the signature curled toe and rich hand embroidery.

18 Do you have khussa designs for Eid and festive occasions?

Absolutely. Our festive khussa edit — including the Champagne Paisley Cutdana, Emerald Pearl and Noor Black — is crafted for Eid, mehndi, nikkah and festive dinners, pairing beautifully with both traditional and modern outfits.